Thank you for shopping at FZcraftsupplies.

If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to FZcraftsupplies.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to FZcraftsupplies, accessible from https://fzcraftsupplies.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within before dispatch without giving any reason for doing so and the amount will be refuned deducting 5% cancellation charges. 

In order to exercise Your right of cancellation, you must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: fzcraftsupplies@gmail.com

By visiting this page on our website:  https://fzcraftsupplies.com/

By phone number: +91 7845060895

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Refund

In order for the Goods to be eligible for a refund in case of damaged or missing items, please make sure to take a clear and visible unboxing video from the beginning with the consignment number over the package without any cuts and pause. 

Products should be clear and visible in the video.